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πŸ‡¬πŸ‡§ Frequently Asked Questions

General

Can I customize the products?

Some items, such as crochet figures, can be customized upon request. Contact us to learn more about available options and lead times.

Safety and Care

Are the products suitable for young children?

Despite the care taken in crafting our products, some items contain small parts or cords. These products are not suitable for children under the age of 3 due to choking or ingestion hazards.

Warnings and Usage Tips


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🧢 Crochet items (dolls, bags...)

Warnings:

Not suitable for children under 3 years old (contains small parts that could be swallowed)

Keep away from heat sources or open flames

Handmade product – handle with care

Usage tips:

Store in a dry place away from moisture

Cleaning instructions (see below)

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🧢 Crochet Keychains

Warnings:

Not suitable for children under 3 years old (contains small parts that could be swallowed)

Keep away from heat sources or open flames

Handmade product – handle with care

May tear or wear prematurely with heavy use

Usage Tips:

Handle gently to avoid damaging the stitches or decorations

Keep away from heat and excessive moisture

Cleaning instructions (see question below)

🧢 How do I clean my crochet items?

  • Preferably hand wash in lukewarm water (max 30Β°C / 86Β°F)
  • Use mild soap or detergent (do not use bleach)
  • Rinse thoroughly and press gently without wringing to remove excess water
  • Lay flat on a towel, roll the towel to absorb moisture
  • Lay flat on a dry towel and air dry out of direct sunlight

For keychains, it is best to remove the chain and ring before washing and reattach them once the item is dry.

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🏷️ Stickers

Warnings:

Keep out of reach of children under 3 years old (risk of ingestion)

Avoid prolonged skin contact

Do not apply to skin or delicate surfaces (e.g., painted walls or fine furniture)

Usage Tips:

Apply to clean, dry, and smooth surfaces for best adhesion (avoid textured or dusty surfaces)

Store in a cool, dry place to preserve adhesive quality

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πŸ“› Badges / Pins

Warnings:

Risk of injury from the pin – handle with care

Not suitable for children under 3 years old (small parts)

Usage Tips:

Avoid attaching to delicate or fragile fabrics

Regularly check the pin attachment to ensure safety and avoid loss

Store in a dry place to prevent rust on metal parts

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🎲 Dice Bags

Warnings:

Not suitable for children under 3 years old without supervision (contains cords and small parts)

Do not pull forcefully on the cords to avoid damage or accidents

Usage Tips:

Store in a dry place to preserve materials

Hand wash with mild detergent if needed, remove charms beforehand and air dry

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πŸ“ Stationery (Bookmarks, Notepads)

Warnings:

Handle with care to avoid paper cuts

Usage Tips:

Use bookmarks solely to mark book or notebook pages

Store in a clean, dry place to prevent damage

Keep away from heat sources

What materials are used in your products?

Our products are made from quality materials:

Crochet: Yarns from Hobbii, white fiber filling suitable for handmade toys (Mondial Tissus brand), safety eyes, wire

Stickers: Thick, durable matt vinyl stickers (protected from scratching, rain and sun)

Notepads: Our notepads are certified FSC (FSC Mix 70% TUVCD-COC-101015) and PEFC (70% PEFC DC-COC-001015) by our printer flyeralarm.com

Bookmarks: Our bookmarks are certified FSC (FSC Mix 70% TUVCD-COC-101015) and PEFC (70% PEFC DC-COC-001015) by our printer flyeralarm.com

What should I do if I notice a defect or premature wear?

If you notice a problem with your product, please contact us within 14 days of receiving it so we can find a suitable solution (replacement or refund, depending on the situation).

How can I contact you?

For any questions or information requests, you can reach us:

By email at contact@sonerdee.com

On Instagram: @so.nerdee

Via our contact form

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